Frequently Asked Questions
Everything you need to know about your Sebago shopping experience.
What is your standard shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for an additional fee.
How do I process a return or exchange?
You can return or exchange unworn items in their original packaging within 30 days of purchase. Use our online portal to generate a prepaid return label and drop your package at any authorized carrier location.
How can I find the right size for my footwear?
Our shoes generally run true to size. We recommend consulting our detailed Size Guide, which includes measurements in inches and centimeters, to ensure the perfect fit for your specific model.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are Sebago products covered by a warranty?
Yes, we stand by the quality of our craftsmanship. All authentic Sebago products are covered by a one-year limited warranty against manufacturing defects from the date of purchase.
How should I care for my leather boat shoes?
To maintain the longevity of your leather shoes, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner periodically to prevent drying and cracking.